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FAQs
Q1: How long does it take to make and ship the product?A1: Production takes about 14–30 business days, as each piece is handmade to ensure quality. Shipping follows immediately, 7–14 days with tracking.   Q2: Can I see a preview of the custom artwork?A2: We will send you a draft design before production for your approval to ensure it meets your expectations.   Q3: What if I’m not satisfied? Can I return or exchange?A3: Every piece is custom-made and non-refundable without reason. For damages or errors, contact us within 48... Read more...
About Us
Our Team We believe some memories deserve more than a photo. We are a collective of independent ceramic studios based in Jingdezhen—the historic heart of porcelain craftsmanship. What brings us together is simple: a shared love for pets, and the belief that their presence deserves to be remembered in a way that lasts. Each piece we make—whether it’s a mug, a plate, a portrait tile, a figurine, or a ceramic clock—is designed, painted, and kiln-fired by hand. No mass production. No templates. Just real artists, real clay, and real stories.... Read more...
Payment Methods
We accept: • Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay, Discover, etc… • Digital Wallets: Apple Pay and Google Pay. Currency: USD only. All payments are encrypted and processed via Airwallex compliant gateways. Read more...
Terms of Service
1. Acceptance of Terms By accessing and using this website, you agree to comply with these Terms. If you disagree, you must not use our services. 2. Description of Services We provide AIGC tools for designing customized pet products (e.g., engraved tags, portrait-based accessories). Services include design assistance and order processing. We do not guarantee specific outcomes. 3. User Responsibilities You must: Provide accurate pet measurements (e.g., collar size, weight) before ordering; Use services lawfully and not violate any regulations. 4. Intellectual Property All content, trademarks, and AIGC-generated designs are... Read more...
Privacy Policy
1. Information Collection We collect personal information from users when they register on our site, place an order, subscribe to our newsletter, or interact with our services. The types of information we may collect include your name, email address, phone number, and payment information. 2. Use of Information The information we collect may be used in the following ways: to personalize your experience, to improve our website, to process transactions, to send periodic emails, and to respond to inquiries. We may also use your information to provide you with updates... Read more...
Intellegent Property Rights
In the event of any concerns or complaints about possible violation of intellectual property rights, please send us an email at IP-protection@udifine.com , identifying with specificity the rights alleged to be violated and the accused product(s). （This email address is just for intellectual property rights and legal issues. Other requests may not get response.） Read more...
Shipping and Return Policy
1. Shipping Policy Shipping Regions We ship to the U.S. mainland and most European countries. European Shipping Countries: Western Europe Southern Europe Central & Eastern Europe Northern Europe United Kingdom Italy Austria Denmark Ireland Spain Poland Sweden France Portugal Czech Republic Finland Germany Greece Slovakia Estonia Netherlands Malta Hungary Latvia Belgium Cyprus Romania Lithuania Luxembourg Bulgaria Slovenia Croatia Delivery Time & Carriers U.S.: 10–15 business days via USPS/FedEx. Europe: 10–15 business days via Royal Mail, EVRI, Poste Italiane, ES-CTT, PT-CTT, Colissimo, NL-DHL, DHL Paket (depending on destination). Business days exclude weekends and U.S. federal holidays.... Read more...