AGB

Last updated: July 18, 2026

Welcome to Pawmory. Pawmory is a custom pet art and memorial product store operated by UDIFINE HK LIMITED. By visiting our website or placing an order, you agree to these Terms of Service.

1. Our service

We are a small team of pet-loving artists and makers. We create personalized pet portraits, memorial keepsakes, and custom products based on the photos, names, messages, and preferences provided by our customers.

2. Custom orders

Because our products are made to order, each piece may have natural differences in color, texture, layout, brushwork, material, and final finish. Product photos and previews are for reference only, and the final handmade or customized item may not match the preview exactly.

3. Customer content

You are responsible for making sure that any photo, name, text, or other content you upload or send to us is accurate and that you have the right to use it. By submitting content, you allow us to use it only as needed to design, produce, fulfill, and support your order.

4. Order information

Please review your order details carefully before checkout. This includes pet photos, names, spelling, product options, shipping address, and contact information. If we need clarification, we may contact you before production.

5. Payments and pricing

Prices are shown on our website and may change from time to time. Payment is collected at checkout through our available payment providers. Taxes, duties, and shipping fees may be calculated at checkout where applicable.

6. Production and shipping

Production and delivery times are estimates. Custom artwork and handmade items require careful work, and delays may occasionally happen due to order volume, design confirmation, carrier delays, customs processing, or other factors outside our control.

7. Returns and refunds

Custom products are made specifically for each customer. Returns, cancellations, replacements, and refunds are handled according to our Return and Refund Policy. If your order arrives damaged or incorrect, please contact us with photos and your order number so we can help.

8. Intellectual property

All website content, product images, artwork examples, designs, branding, text, and other materials belong to Pawmory, UDIFINE HK LIMITED, or our licensors. You may not copy, reproduce, resell, or use our content without permission.

9. Website use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit unlawful content, or use our services in a way that infringes the rights of others.

10. Limitation of liability

To the fullest extent permitted by law, we are not responsible for indirect, incidental, special, or consequential losses related to your use of our website or products. Our total liability for any order will not exceed the amount paid for that order.

11. Changes to these terms

We may update these Terms of Service from time to time. The latest version will be posted on this page. Continued use of our website after updates means you accept the revised terms.