Q1: How long does it take to make and ship the product?
A1: Production takes about 14–30 business days, as each piece is handmade to ensure quality. Shipping follows immediately, 7–14 days with tracking.
Q2: Can I see a preview of the custom artwork?
A2: We will send you a draft design before production for your approval to ensure it meets your expectations.
Q3: What if I’m not satisfied? Can I return or exchange?
A3: Every piece is custom-made and non-refundable without reason. For damages or errors, contact us within 48 hours of receipt for remake or refund.
Q4: Where do you ship? Are there shipping fees?
A4: Currently, we ship to the United States and Europe, with free shipping included.